The machanism on our rocker/recliner failed. Replacement part. We bought a high quality $1000 chair with a lifetime warranty that is now trash. SLEEPER MECHANISM - One (1) Year Warranty Sleeper mechanisms (all metal parts) are warranted against breakage due to defective material or workmanship for a period of (1) one year. Ensure the power supply and cords are free and clear of all moving components. All cushioning will naturally soften with use. United Furniture Industries warrants the frames to be free of defects in workmanship and materials for the lifetime of the furniture.Â, Cushioning A Limited Lifetime Warranty applies to all cushions and components used in the seating of all United Furniture Industries products. *Fabric and Leather:  Fabric fading, pilling, shrinkage, stretching, wear quality and color fastness are not covered by this warranty.  Warranty coverage for leather does not include natural markings, shrinkage, stretching, or variations in grain or color, which occur naturally and prove the authenticity of the leather.  Fabric/ leather damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling or improper cleaning will void this warranty. The hooks measure 5/16 inches above the coil. I contacted Lane customer service from their website. I have 2 leather wing back recliners and the part that expands bringing the foot rest up has a broken metal bar, of course it isnt screwed in so it would be repairable. Repair, replacement or substitution, as determined by Lane, will be made as soon as practical. took me less than 5 min. My father swore by lazyboy maybe I should have listened to him and bought that brand. My husband was sitting in our Lane rocker recliner, and sat up and a bolt fell out of bottom. United Furniture Industries - defect in cuddler recliner? This Warranty does not apply to conditions caused by physical damage, improper use or normal wear and tear after the original sale.Â, FabricsThe upholstered fabric is warranted for one-year from the date of purchase against fraying and seam slippage. Q. If you’re curious to know the benefits of purchasing a Lane recliner, tips to know before investing, and the top 5 Lane chairs, you will want to continue reading. Only had chair since February 2012, and my Lane recliner broke too. Safe UseCAUTION:  DO NOT EXIT RECLINING FURNITURE UNTIL IT IS RETURNED TO THE CLOSED AND UPRIGHT POSITION.  ® ALWAYS LEAVE FOOTREST CLOSED WHEN NOT IN USE.  ® DO NOT ALLOW CHILDREN OR PETS TO GO UNDER RECLINING FURNITURE.  ® DO NOT ALLOW CHILDREN TO OPERATE MECHANISM.  ® KEEP BODY PARTS, CHILDREN AND PETS CLEAR OF MECHANISM WHEN CLOSING THE FOOTREST. Use of such treatments will void all warranties from the fabric mill and United Furniture Industries.Â, © Lane Home Furnishings 2015 - document.write(new Date().getFullYear())   •   Retailer Quick Ship Login, Before using a new recliner, make sure the back is securely in place and locking tabs are fully engaged. Cost for shipping and installation are not covered by this warranty.Â, Frames A Limited Lifetime Warranty applies to all hardwood and plywood frames that are used in United Furniture Industries products. Bought it at Sam's club. Labor WarrantyLane will pay reasonable and customary rates for labor to repair items or parts found to be defective, as described above, for a period of one (1) year from the date of delivery to the original purchaser. The chair’s dimensions, reclining capability, and the 5-year warranty make it the best rocker recliner that you should go for. So the lifetime warranty is now 5 years according to Kansas law. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY.  NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY PERIOD. This warranty does not apply if your merchandise is damaged by the use of detergents, abrasives or other harsh cleaning agents, or improper or inadequate maintenance. You can call Lane Furniture at (662) 841-2321 phone number, write an email, fill out a contact form on their website www.lanefurniture.com, or write a letter to Lane Furniture Industries, Inc If you searching to test Great Falls Power Recliner by Lane Furniture price.This item is quite nice product. If your Lane dealer is no longer in business, please contact Lane Customer Service at 877-251-5010. Lane will not be responsible for transportation or packing charges without prior approval. Wood Frame & ComponentsParts: 5 YearsLabor: 1 Year, Sinuous Springs & SystemParts: 5 YearsLabor: 1 Year, First Class Seating, Seat Pleaser Red Steel, Comfort King Spring SystemsParts: 7 YearsLabor: 1 Year, Wood & Metal Bases, Rocker Bases, Swivel Kits Parts: 3 YearsLabor: 1 Year, Decorative Wood Parts & Finish Show-wood Arm Frames, Wood LegsParts: 1 YearLabor: 1 Year, Reclining Mech (springs & rails)Parts: 7 YearsLabor: 1 Year, Power Headrest MechParts: 1 YearLabor: 1 Year, Comfort King and C3 Pocket Parts: 3 YearsLabor: 1 Year, Action/Lane Solid Core Seat CushionsParts: 1 YearLabor: 1 Year, Back CushionsParts: 1 YearLabor: 1 Year Accent PillowsParts: 1 YearLabor: No Coverage, Fabrics and TailoringParts: 1 YearLabor: 1 Year Leather and TailoringParts: 1 YearLabor: 1 Year, Arm Cap/Headrest Covers Sleeper MattressParts: No CoverageLabor: No Coverage, Sleeper MattressParts: 3 YearsLabor: 1 Year, Air Dream Air Bladder/ValveParts: 3 YearsLabor: 1 Year, Air Dream MotorParts: 1 YearLabor: No Coverage, Power Recline-Actuators and Power SupplyParts: 3 YearsLabor: 1 Year Heat and Massage Motors and Electrical SystemsParts: 1 YearLabor: 1 Year, Power Lift-Actuators and Power SupplyParts: 3 YearsLabor: 1 Year, Electrical Components, Controls Wands, Two Button Swithches, Power Cup Holders, USB Port, Charging Stations, Power Head Rest Motor, Rechargeable Battery PackParts: 1 YearLabor: 1 Year, Casters, D-Ring/Actuator Releases & Cables, Trip Release Handle, Insert TubesParts: 1 YearLabor: 1 Year, Plastic Components, Trays, Handles, Cup HoldersParts: 1 YearLabor: No Coverage. ** FABRIC AND LEATHER ** One year on the material - one year on the labor. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.  Except for such other rights, the remedies provided under this warranty state the limit of the responsibilities of Lane. These warranties do not apply to any merchandise purchased "as is" or second hand. The brand’s recliners are extremely popular because of this, and also because of the wide variety of styles they manufacture. 4 in. No warranty, express or implied, applies to any condition resulting from misuse or abuse, or any condition resulting from incorrect or inadequate maintenance, cleaning or care. On the repairman's second visit (wrong part on first visit, even though we furnished them with the model and serial number), he replaced the mechanism in about 1/2 hour and charged us $150 labor. Motion furniture has many moving parts; be aware of those around you. Therefore, this warranty does not cover such minor differences between floor samples, finish samples, printed or website illustrations and the furniture that is delivered. Purchased 2 Lane sofa's and a recliner about 6-7 years ago. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Warranty Commercial Warranty No More About This Product When you buy a Birch Lane Silas Leather Recliner online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. We make sure which you no longer handiest will understand lane® but will believe. I bought a Lane recliner because it was American made but 3 months in,,, it has broken. Do not open or close the footrest with hands. 4501XL LANE STALLION BIG MAN RECLINER Designed for the big and tall, the Stallion Comfort King Recliner is just what you need if you have ever had trouble finding a recliner to fit you! It is 15 months old. Lane recliner and lounge chairs can both and enrich your life and might cause issues sometimes. On the repairman's second visit (wrong part on first visit, even though we furnished them with the model and serial number), he replaced the mechanism in about 1/2 hour and charged us $150 labor. Relax and Live in Lane Reclining Chairs No matter what your job is, when you’re done, it’s nice to sit and relax. G G.T. I spent close to $900 per chair, I know now that I wont purchase a lane chair again. These markings are to be expected and are not considered to be defective. Either on one answers the parts line, or if you get to leave a message, they never call you back. Repair. Rocker recliner bolt sheared. Do not buy Lane. We should get it in 10-14 days, and gave us names of two companies to call for the labor and gave us a "how to manual" to fix it ourselves. Replacement locksets for Lane cedar chest. Why Should you invest in Recliners? Variations from Floor Samples or Literature: Because of the craftsmanship involved and the natural materials used in the manufacturing process, minor and normal variations can occur from piece to piece. I found the patent description with schematics here http://www.patentgenius.com/patent/6729686.html#show-first-page - search the page for "springs" and you will find the description of where the springs go and how they are supposed to work. Comfort Lane’s passion is to develop furniture that gives consumers the ultimate place to escape, relax, and unwind. It can be attributed to a lot of factors. —. Our high quality premium grade genuine leather chairs are exquisite - combining the comfort and durability of our high quality designs with the luxurious feel and robustness of genuine leather. Transitional; Cover Name. This should be considered as normal wear and tear and not as a loss of resiliency or a manufacturing defect. They said that only means 7 years and I know that's BS. C3 Pocket Coil Seating: Provides consistent comfort & durability Comfort Cradle Seating: Provides contoured seating for extra comfort Power Recline & Lift: Provides effortless reclining & ease of mobility Comfort King: Provides support for a person weighing up to 500 pounds RECLINER MECHANISM - Limited Lifetime Warranty Recliner mechanisms are warranted against breakage due to defective material or workmanship for the lifetime of the product. This chair is 9 years old and I can tell you the first 4 years it was in a formal living room and wasnt used as we never sat in that room, when we moved we put them in our family room as I thought they should be used more as functional then as decorative, boy was I wrong about function. When our Lane high leg recliner mechanism broke, I contacted customer service at Lane Furniture via email. © 2004-2021 ComplaintsBoard.com. Their warranty policy is very deceptive. Lane Furniture ; Lane Variable ; Lane Variable - New ; Seating Type. the dealer will not stand behind it and the lane company won't either.. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Lane Home Furniture Customer Service. This Warranty does not apply to conditions caused by physical damage, improper use or normal wear and tear after the original sale.Â, Sleeper Mechanisms & Mattresses The Sleeper Mechanisms and Mattresses are warranted for one-year from the date of purchase to be free of defects in workmanship and materials. I explained that this is suppose to have a lifetime warranty. Repair, replacement or substitution, as determined by Lane, will be made as soon as practical. Please read the terms of the Lane Limited Warranty Coverage This warranty covers the fabric only and is serviced by the fabric manufacturer. Lane dominates the industry with a wide range of recliner styles, from traditional to contemporary. It has to be welded, then I turned it over and found on the other side ( left and right side) another black metal bar broken as well. Clean lines and superior comfort make this product a great addition to any room. While the recliner has held up ok, the sofas are terrible.