(GMT +7, Thailand local time) We reserve the right to process refund in the same currency and manner used to pay for the ticket; Voluntary refunds will be made only by the carrier who originally issued the ticket or by its agent if so authorized If you have a pending refund request, changed your mind and would prefer to travel at a later date, you can convert your request into a travel voucher, valid until 31st December 2022 and that can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations. - Differences in fares, taxes and surcharges may apply. Please ensure you check the status of your flight(s) through the "My Booking" section of our website. If you do not redeem it by its expiry date, THAI will issue and send you a further travel voucher, which will be valid until 31. to make a new reservation and issue a ticket against the travel voucher before it expires. Check the latest flights and service update here. For passengers who issued a THAI Smile ticket for traveling before 28 February 2021,. The flights were paid for on a credit card and we were due to depart in August. 4. Due to Covid TA cancelled these flights in July. If ticketed passengers decide not to travel, the refund procedure shall be as follows: Totally Unused Ticket – Unused tickets may be refunded in full without any applicable penalty. But I'm still waiting for a refund. Re: Bangkok Airways COVID cancellations refunds . Thai Airways site for partial refunds said up to 180 days.It now says at least 180 days .Just have to wait no one answers the phone or emails for a month now had to buy flights home on EVA in the end nobody wants to reimburse me not airline not travel insurance or credit card.Everyone has to think they will get nothing and be happy if you get anything.. - If the request ticket cancellation and/or ticket refund any penalty/charges as stated on attached fare rule/conditions are applied. Thai Airways International (THAI) has delayed resuming domestic flights to Chiang Mai and Phuket from Dec 25 to Jan 1, the airline announced on Twitter. Reply. Level Contributor . If your flights have been cancelled by THAI and no suitable alternative has been offered, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. Due to Covid TA cancelled these flights in July. CONVERT A REFUND REQUEST – GET A TRAVEL VOUCHER INSTEAD. Save. Please visit the ROP website for further information or contact [email protected]. Ko Samui, Thailand. 2. For our previous policies with regards to our Temporary Suspension of Scheduled International Flights, please visit this page. 91 helpful votes . We are still waiting of a refund 6 months later! (GMT +7, Thailand local time) We reserve the right to process refund in the same currency and manner used to pay for the ticket; Voluntary refunds will be made only by the carrier who originally issued the ticket or by its agent if so authorized Exchange your ticket: if your flight has been cancelled and you can exchange your ticket for a travel voucher valid until 31st December 2022. We sincerely apologize for any delay or inconvenience caused to our creditors, business partners, customers and any other interested parties. 144 reviews. COVID-19, without cancellation fee. Thai Airways has admitted that it has kept debt rehabilitation from refunding unused tickets to customers. • The reissued request must be made on/before 15Dec2020. Hope they don't file for Bankruptcy protection ,like Thai airways. EXCHANGE YOUR TICKET – GET A TRAVEL VOUCHER. Despite the rules, airlines like British Airways and Ryanair have made it very difficult to claim. THAI's Corporate Image and Communications Department said it was unable to give refunds at this point on Thursday as the Central Bankruptcy Court on Wednesday approved the airline's plea for restructuring under the bankruptcy act. Ticketing procedures for COVID-19 click here . 10.3.1 If you are entitled to a refund of your Ticket for reasons other than those set out in Article 10.2, the amount of the refund shall be as follows: 10.3.1.1 If no portion of the Ticket has been used, an amount equal to the fare paid, less any reasonable service charges or fees for processing the refund; There service over this covid matter has been very appalling. Thai Airways International would like to advise that flights have been temporarily suspended due to the impact of the coronavirus on both passenger demand and Government travel restrictions. Due to we are undergoing reorganization granted by Central Bankruptcy Court, we are barred from proceeding with your airfare refund for the time being. So if your money is not back by say ,day 116, initiate a chargeback, otherwise you will not be able to raise a claim. Report inappropriate content . Customers who booked Thai Airways tickets are also struggling to receive refunds as the carrier only offered to give vouchers for later use. 3. Has anyone had any success getting their Thai Airways refund yet? Debit Card chargebacks are doable up to 120days after the purchase- or in your case 120 days after your flight was due to depart - not the purchase date. 1. The center can be reached at 02 117 8800 where our pilots and cabin crews will be available there daily from 08.30 – 17.00 hrs between 9 to 31 January 2021. . This is my latest response from Thai airways. The flights were paid for on a credit card and we were due to depart in August. I've been a frequent flyer with Thai airways and Thai smile. Thai Airways International Plc (THAI) will suspend several international flights in the wake of the coronavirus outbreak. Alternatively, passengers can submit their requests online via Please note, that due to the extraordinary circumstances, all refunds are considerably delayed and regrettably, we are unable to provide with an exact processing timeframe. No longer will I be using them. If you contact the Reservations team you do not have to do anything else - they will get back to you as soon as they are able to process your request, considering the above. Answer 11 of 62: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Between Bangkok/Chiang Mai and Taipei / Kaohsiung / Nagoya / Fukuoka / Haneda / Narita / Osaka / Sapporo / Sendai / Seoul / Busan / Singapore / Kuala Lumpur / Penang / Hanoi, Between Bangkok and Rome / Milan / Frankfurt / Munich / Paris, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Open Thai Airways Public Information Centre website, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Re: Bangkok Airways COVID cancellations refunds. I've been a frequent flyer with Thai airways and Thai smile. If you contact the Reservations team you do not have to do anything else - they will get back to you as soon as they are able to process your request, considering the above. ️ • Enjoy post quarantine free round trip domestic ticket when traveling with Thai Smile Airways after your quarantine period to Chiang Mai, Chiang Rai, Krabi or Phuket. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. • Revised (NEW) travel date must be on/before 15Dec2020 and subject to flight availability. - You can change the date of travel and destination(s) and THAI will waive the applicable rerouting and reissuing fees. Further inquiries regarding refund, please contact at [email protected] during 08:00 - 17:30 hrs. Alternatively, passengers can submit their requests online via This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. 28 May 2020. THAI Smile has set up a “Smile Refund Center” for additional EMD refund requests assistance. C / Fare/tax/surcharge differences may apply to the new itinerary. Answer 1 of 5: Hi, We had booked flights with TA last January via Lastminute.com. Thai Airways is using our best efforts to take care of and prioritize our customers and process the refund as soon as practicable. The voucher is valid until 31, The Travel Voucher is valid for 1 year from the date of your request. Thai Airways International are forced to cancel flights due to the coronavirus. From/to China- For TG documents (217- ) issued worldwide before 28JAN2020 (As per CAAC announcement) for travel with TG 3 digits and TG 4 digits operated by WE sectors to/from BJS / SHA / CAN / KMG / XMN / CTU / CKG / CSX / CGO and travel with TG 4-digits operated by ZH sectors to/from ZSX. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. One of my main issues with Thai Airways is I attempted to postpone my travel because of COVID-19 about a week before things really kicked off after it was officially declared a pandemic and I was told any changes would come with significant fees etc and there was really no flexibility. Sorry for the delay of refunding your ticket. - Any additional amount to be collected (e.g. As of the current COVID-19 outbreak situation, THAI Smile would like to extend the guidelines for helping passengers affected by the new epidemic situation as follows:. EXCHANGE YOUR TICKET – GET A TRAVEL VOUCHER, If your flights have been cancelled by THAI and no suitable alternative has been offered, you, can request a refund in the form of a travel voucher for the value of your current totally unused ticket. • Recalculation shall be corresponding to the original fares and Taxes, Fees and Charges paid. ( Waived of penalty / all charges )3.2  Domestic Ticket issued in conjunction with International Ticket for travel during 24JAN2020 – 29FEB2020- Totally unused ticket both refundable and non-refundable-  Authorize full refund. Please ensure you check the status of your flight(s) through the, We understand how important it is to be able to provide greater flexibility at this time – these are the options available to you if your ticket was issued in the UK or Ireland before 31, rebook or extend the validity of your current ticket until 31, if your flight has been cancelled and you can exchange your ticket for a travel voucher valid until 31. if your flight has been cancelled by THAI you can also apply for a refund without a penalty fee. Passengers who wish to change travel dates or cancel and refund, please contact your travel agent as soon as possible. However customers are in for a long wait before they get compensated. Andrew Neil claimed he has been unable to get a refund from Thai Air (Image: GETTY) Burberry has swapped production of expensive trench coats for medical gowns at its Yorkshire factory. We are still waiting of a refund 6 months later! THAI Smile has set up a “Smile Refund Center” for additional EMD refund requests assistance. The center can be reached at 02 117 8800 where our pilots and cabin crews will be available there daily from 08.30 – 17.00 hrs between 9 to 31 January 2021. . - If you booked through our website, please contact our reservations team here with your request. Waiver of penalty/charges is not PERMITTED. Sorry for the delay of refunding your ticket. Answer 11 of 62: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? I ... One of my main issues with Thai Airways is I attempted to postpone my travel because of COVID-19 about a week before things really kicked off after it was officially declared a pandemic and I was told any changes would come with significant fees etc and there was really no flexibility. Keep your ticket: rebook or extend the validity of your current ticket until 31st December 2022. Due to Covid TA cancelled these flights in July. 3. if you have a pending refund request and would still like to travel at a later date, you can request to change it into a travel voucher valid until 31. ️ • Enjoy post quarantine free round trip domestic ticket when traveling with Thai Smile Airways after your quarantine period to Chiang Mai, Chiang Rai, Krabi or Phuket. I apply the airlines' credit voucher through the travel agent as suggested by the airlines due the involuntary cancel of Covid-19. This is my latest response from Thai airways. We are still waiting of a refund 6 months later! Thai Airways site for partial refunds said up to 180 days.It now says at least 180 days .Just have to wait no one answers the phone or emails for a month now had to buy flights home on EVA in the end nobody wants to reimburse me not airline not travel insurance or credit card.Everyone has to think they will get nothing and be happy if you get anything.. +66(0)-2356-1111, 24 hours a day.Beijing/Zhengzhou: [email protected] Guangzhou/Changcha/Shenzhen: [email protected]@thaiairways.com.cnChengdu/Chongqing: [email protected]: [email protected]: [email protected] Kong: [email protected] (Reservation & Ticketing). If your flight has been cancelled, you or your travel agent (if you booked through a third party) will have been notified of this. Because of the coronavirus outbreak the airline industry is facing a difficult situation with a large number of flight cancellations and pending payment refunds. Sorry for the delay of refunding your ticket. I wanted to check if anyone has had any luck in getting a refund from Thai airways? Once you are ready to book, you can contact the local THAI office. Therefore refund process may take sometimes until we are allowed to release funds to credit to passengers who applied for refund. Further inquiries regarding refund, please contact at [email protected] during 08:00 - 17:30 hrs. Please see updated information on the refunds process : https://bit.ly/3fnCpEo. Reservation Charge : - Authorize to change date of travel (same routing) within ticket validity or extend ticket validity until 15DEC2020 only without fee and surcharges- Request of the change must be made on/before 15DEC20202.Rerouting / Reissued : - Authorize to Reroute/Reissue until 15DEC2020 without fee and surcharge3.Refund :  3.1 International Ticket for travel during 24JAN2020 – 29FEB2020-  As per CAAC Announcement ;  Totally unused ticket both refundable and non-refundable -  Authorize full refund. The troubled national flag carrier’s PR department said yesterday it is unable to offer refunds at this time as the Central Bankruptcy Court accepted the airline’s request for rehab under Thailand’s … But I'm still waiting for a refund. Usually with airlines 60 days means 60 working days. CHANGES IN RED By Kim Jae-heun Customers here of Aeromexico and Answer 11 of 11: Hi, We had booked flights with TA last January via Lastminute.com. 144 reviews. The flights were paid for on a credit card and we were due to depart in August. D / The travel voucher can be transferred with proof of document presented at time of ticketing. 6. Due to we are undergoing reorganization granted by Central Bankruptcy Court, we are barred from proceeding with your airfare refund for the time being. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Check the latest flights and service update, If your flight has been cancelled, you or your travel agent (if you booked through a third party) will have been notified of this. Thai Airways say it owes refunds for THB24 billion (US$750 million) worth of tickets. Cancellation and/or Refund before departure Applied • If the request of ticket cancellation and/or ticket refund is occurred before departure, any   penalty/charges on the cancellation and/or refund transaction as stated on attached fare   rule/conditions are applied. For more information about flight schedules or flight cancellations, visit thaiairways.com or contact the THAI Contact Center at Tel. For our previous policies with regards to our Temporary Suspension of Scheduled International Flights, please visit this, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Passengers may check your flight status here. Refunds may be auto processed through GDS with reference to BKKSS4- Due to the ongoing outbreak of COVID-19 and the spread of infection to several countries, various flights have been cancelled and rescheduled across the THAI network.